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User Guide
User Guide
  • Welcome!
  • Contact GovTribe
  • Getting Started
    • What Is GovTribe?
    • GovTribe QuickStart: Typical Workflow Overview
    • Navigation in GovTribe
    • Identify Your Company in GovTribe
    • Favoriting
    • Feature Your Vendor Profile
    • Search 101
      • Different Searches You can Make
      • Common Search Gotchas
      • Saved Searches and Email Notifications
      • Semantic Search
    • Data Exports
  • Features
    • Explore
    • GovTribe AI
      • AI Insights: Reasoning Model
    • Capture
      • Intro to Pipeline, Pursuits, and Triage
      • Pipelines
        • Pipeline Tips and Tricks
      • Pursuits
        • Linking Opportunities and Awards to Existing Pursuits
        • The Dashboard
        • Pursuits Tips & Tricks
      • Tasks
      • Saved Searches
    • Personas
      • Personas
      • Lists
    • Reports
      • Reports Section
        • Funding Analysis Report
        • Funding Report
        • Awards Report
        • Top Vehicles Reports
      • Additional Reporting Found on GovTribe Detail Pages
        • Detail Pages - Funding Analysis Section
        • Detail Pages - Funding Report
        • Detail Pages - Awards Report
        • Detail Pages - Top Vehicles Reports
    • Opportunities
      • Federal Forecasts
      • Federal Contract Opportunities
      • State and Local Contract Opportunities
      • Federal Grant Opportunities
    • Awards
      • Federal Contract Award Data Hierarchy
      • Federal Contract Awards
      • Federal Contract IDV Awards
      • Federal Contract Vehicles
      • Federal Grant Awards
    • Participants
      • Federal Agencies
      • States
      • Jurisdictions
      • Vendors
    • Government Files
    • Categories
      • NAICS Categories
      • PSC Categories
      • NIGP Categories
      • UNSPSC Categories
    • Programs
      • Federal Grant Programs
      • Major Defense Programs
  • How to
    • Change Your GovTribe Plan
    • Add and Remove User
    • Manage Your User Profile
    • Manage Billing
  • Pipeline Pro Tips - 4 Steps to Creating & Managing Your Capture
    • Step 1: Create and Customize a Pipeline
    • Step 2: Add Pursuits to Your Pipeline
    • Step 3: Create Tasks, Manage Files, & Collaborate with Your Team
    • Step 4: Monitor and Manage Your Pipeline
  • Some Example Use Cases
    • Conducting Market Research
    • Finding Opportunities
    • Research Incumbent Contracts
    • Find a Specific Contract or Grant
    • Research Competitors or Find Partners
    • Research Subcontract Award Data
    • Research NAICS and PSC Categories
    • Research Possible Re-Competes
    • COVID-19 Federal Government Contracting Data
    • Track Competitors or Partners Awards
  • Integrations
    • Slack
    • Zapier
    • pWin.ai
    • Unanet
  • Frequently Asked Questions
    • Phone Number Verification
    • GovTribe Plan Options & Support Levels
  • Terms of Use
    • API License Agreement
  • Privacy Policy
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On this page
  • Signing Up for a GovTribe Subscription
  • GovTribe Plan Options
  • Support Options Explained
  • Email Support
  • Live Chat
  • Web Meetings
  • Onboarding Service

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  1. Frequently Asked Questions

GovTribe Plan Options & Support Levels

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Last updated 11 days ago

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Signing Up for a GovTribe Subscription

Step 1: Click the Plans option on the GovTribe website main menu or the login page.

Step 2: Click Start for Free, then complete the form provided.

GovTribe provides a free, 14-day Trial Subscription to allow you to explore all of GovTribe's features and benefits. Once you have signed up for your Trial Subscription, you can then upgrade to a paid subscription at any time.

No Credit Card is required for a Free Trial. At the end of the free trial period, you will have the option to purchase the plan you are currently on, or change to a different plan if you choose.

Step 3. Check your email for a message from GovTribe, and follow the directions to confirm your email address and log in to GovTribe.

You have now started your free 14-Day Trial Subscription, which has all the features of the Growth+ GovTribe Plan Option, so you can invite colleagues to explore GovTribe’s full features and benefits.

At any time during your Trial Subscription, or even after the 14-day period, you can choose to continue your subscription at a paid level, continuing with the steps below.

When you are ready to upgrade to a paid account:

Step 4. Log in to your GovTribe account and select Account from the Admin menu in the upper right corner of the screen.

Step : Click the Change button under current plan.

Step 7: Follow the instructions provided to complete your subscription.

GovTribe Plan Options

Free Trial Users are automatically on the Growth Plan and can invite multiple users to experience GovTribe’s features and benefits.

Support Options Explained

Email Support

Plan Levels: All plans

Live Chat

Plan Levels: Growth, Growth+, and Scale

Growth, Growth+, and Scale plan users can use GovTribe’s live web chat support, available during east coast business hours from approximately 8 am to 5 pm, M-F, except for holidays. Responses can typically be expected within an hour and usually much faster (average is under 5 minutes).

Web Meetings

Plan Levels: Growth, Growth+, and Scale

Growth, Growth+, and Scale plan users can schedule live web meetings via Zoom to allow for screen-sharing and video recordings. These meetings are booked half-hour increments - however we can meet for longer upon request. To schedule live web meetings, please use live chat or contact success via email.

Onboarding Service

Growth, Growth+, and Scale plans include live web training delivered via Zoom Web Meetings. Zoom video meetings can be recorded and those videos become yours to keep and share with your team. Please let the GovTribe team know at the beginning of your demo if you are interested in a recorded session.

Live training sessions are intended for initial on-boarding, training of team members on how to use the site, and assistance with pipeline and saved search configuration.

Web meetings can also be scheduled for support purposes if the question or issue cannot be easily resolved over chat. This can include assistance in researching specific information or analyzing data, or on more in-depth general market research training.

Our current plans can be found on the following page:

Under any plan users can request support via email to , with a typical response time within 24 hours.

https://govtribe.com/plans
help@govtribe.com