GovTribe Plan Options & Support Levels
Description of all three plan options and features, as well as support levels per plan
Signing Up for a GovTribe Subscription
Step 1: Click the Plans option on the GovTribe website main menu or the login page.
Step 2: Click Start for Free, then complete the form provided.
GovTribe provides a free, 14-day Trial Subscription to allow you to explore all of GovTribe's features and benefits. Once you have signed up for your Trial Subscription, you can then upgrade to a paid subscription at any time.
No Credit Card is required for a Free Trial. At the end of the free trial period, you will have the option to purchase the plan you are currently on, or change to a different plan if you choose.
Step 3. Check your email for a message from GovTribe, and follow the directions to confirm your email address and log in to GovTribe.
You have now started your free 14-Day Trial Subscription, which has all the features of the Standard GovTribe Plan Option, so you can invite colleagues to explore GovTribe’s full features and benefits.
At any time during your Trial Subscription, or even after the 14-day period, you can choose to continue your subscription at a paid level, continuing with the steps below.
When you are ready to upgrade to a paid account:
Step 4. Log in to your GovTribe account and select Account from the Admin menu in the upper right corner of the screen.
Step : Click the Change button under current plan.
Step 7: Follow the instructions provided to complete your subscription.
GovTribe Plan Options
The following matrix describes the various features available in the three GovTribe plan options: Solo, Standard, and Enterprise.
Free Trial Users are automatically on the Standard Plan and can invite multiple users to experience GovTribe’s features and benefits.
Support Options Explained
Email Support
Plan Levels: Basic
Under the Basic users can request support via email to help@govtribe.com, with a typical response time within 24 hours.
Live Chat
Plan Levels: Standard and Enterprise
Standard and Enterpise Plan users can use GovTribe’s live web chat support, available during east coast business hours from approximately 8 am to 5 pm, M-F, except for holidays. Responses can typically be expected within an hour and usually much faster (average is under 5 minutes).
To access live chat:
Step 1. Click the chat icon in the lower right corner of any GovTribe screen.
Step 2. Click New conversation. Note that you can also perform a quick keyword search of our help documentation.
Web Meetings
Plan Levels: Standard and Enterprise
Standard and Enterpise Plan users can schedule live web meetings via Zoom to allow for screen-sharing and video recordings. These meetings are booked half-hour increments - however we can meet for longer upon request. To schedule live web meeting, please use the live chat or contact support via email.
Onboarding Service
The Standard & Enterpise plans include live web training delivered via Zoom Web Meetings. Zoom video meetings can be recorded and those videos become yours to keep and share with your team. Please let the GovTribe team know at the beginning of your demo if you are interested in a recorded session.
Live training sessions are intended for initial on-boarding, training of team members on how to use the site, and assistance with pipeline and saved search configuration.
Web meetings can also be scheduled for support purposes, if the question or issue cannot be easily resolved over chat. This can include assistance in researching specific information or analyzing data, or on more in-depth general market research training.
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