GovTribe Plan Options & Support Levels
Description of all three plan options and features, as well as support levels per plan
Step 1: Click the Sign Up option on the GovTribe website main menu or the login page.
Step 2: Click Free Trial, then complete the form provided and click Sign Up.
Step 3. Check your email for a message from GovTribe, and following the directions to confirm your email address and log in to GovTribe.
When you are ready to upgrade to a paid account:
Step 4. Log in to your GovTribe account, and select Account from the Admin menu in the upper right corner of the screen.
Step 5. Select either the Pay Monthly or Pay Annually tab.
Step 6: Click the Buy button for the Plan you need.
Step 7: Follow the instructions provided to complete your subscription.
The following matrix describes the various features available in the three GovTribe plan options: Solo, Standard, and Premium.
Standard and Premium Plan users can use GovTribe’s live web chat support, available during east coast business hours from approximately 9 am to 5 pm, M-F, except for holidays. Responses can typically be expected within an hour, and are usually much faster (average is under 5 minutes).
To access live chat:
Step 1. Click the chat icon in the lower right corner of any GovTribe screen.
Step 2. Click New conversation. Note that you can also perform a quick keyword search of our help documentation.
Standard and Premium Plan users can schedule live web meetings via Zoom to allow for screen-sharing and video recordings. These meetings are booked in one-hour increments. In order to schedule live web meeting, please use the live chat or contact support via email
Before scheduling a web meeting or call, please attempt to answer questions via Live Chat, since most support requests can be resolved more quickly this way.
The Standard & Premium plans include live web training delivered via Zoom Web Meetings. Zoom video meetings can be recorded and those videos become yours to keep and share with your team. Please let the GovTribe team know at the beginning of your demo if you are interested in a recorded session.
Live training sessions are intended for initial on-boarding, training of team members on how to use the site, and assistance with pipeline and saved search configuration.
Web meetings can also be scheduled for support purposes, if the question or issue cannot be easily resolved over chat. This can include assistance in researching specific information or analyzing data, or on more in-depth general market research training.